Despite Losses, US P/C Insurers Cut Expenses

January 8 , 2024 : A recent report from AM Best, a leading insurance rating agency, has revealed a surprising trend within the US property/casualty (P/C) insurance industry: a significant decrease in underwriting expense ratios despite facing sizeable losses. This seemingly contradictory finding sheds light on the industry’s ongoing efforts to streamline operations and navigate challenging market conditions.

The report reveals a 2.6% reduction in the P/C industry’s underwriting expense ratio from 2022 to 2023, reaching 25.7%. This decline signifies a concerted effort by insurers to control costs, even as they grapple with rising claims costs and catastrophe losses. Notably, the report acknowledges that commission and brokerage expenses have increased slightly, suggesting a shift in cost allocation towards distribution channels.

Further analysis reveals that the cost-saving measures have been implemented across various categories. Streamlining general expenses, optimizing technology investments, and enhancing operational efficiency have all played a role in reducing overhead. Additionally, the report highlights the benefits of increased scale and consolidation within the industry, with larger insurers leveraging their size to negotiate better terms with vendors and optimize resource allocation.

The report emphasizes that the cost-cutting measures are not without their challenges. Concerns about potential reductions in agent compensation and service levels still need to be addressed, particularly in smaller, independent agencies. Additionally, the report acknowledges the need for continued focus on balancing cost efficiency with underwriting discipline to ensure long-term financial stability.

Despite these concerns, the report’s findings suggest a positive development within the US P/C insurance industry. By demonstrating their ability to adapt and innovate in the face of adversity, insurers are positioning themselves for future success. The continued pursuit of operational efficiency and responsible underwriting practices will be crucial for navigating the volatile market landscape and ensuring the industry’s long-term sustainability.