Justin N. Chase is President and CEO of Solari Crisis & Human Services, the largest nonprofit crisis contact center in the United States. After taking over leadership, he cut employee turnover from around 35% to under 7% within nine months by focusing on an employee-first management style, while also rebuilding key stakeholder relationships that preserved the organization's largest contract.
Under Chase, Solari now fields more than 30,000 crisis calls a month, with average response times under eight seconds and an abandonment rate below one percent. He also led development of CRNexus, a technology platform that integrates HIPAA-compliant health records with the organization's telephony systems.
Chase sits on several boards, including the National Suicide Prevention Lifeline Steering Committee, and has been involved in coordinating crisis line leaders around the national rollout of the 988 Suicide and Crisis Lifeline. He frequently sums up his approach simply: take care of employees, and they will take care of the people who depend on the organization.
