Bernd Saurugg is CEO and CFO of call us Assistance International GmbH, a European white-label service provider with more than three decades of operating history. He pairs financial oversight with strategic direction, having guided the company's evolution from a traditional call center into a multilingual assistance platform serving insurers, financial institutions, and corporate clients throughout Europe.
Under his leadership, call us has moved beyond conventional outsourcing to offer AI-supported claims routing, predictive analytics, and round-the-clock operations with local-market expertise, positioning it as a strategic partner for clients rather than a back-office vendor. Saurugg has led the company's next_level_2030 initiative, aimed at building a pan-European platform focused on sustainable, value-creating growth.
Following UNIQA's 2023 acquisition of call us, Saurugg has worked to preserve the organization's entrepreneurial culture while reinforcing its corporate governance, reflecting a leadership style that blends operational precision with a focus on people.
